In today's economy your existing customers are your most valuable assets. However, customers today are more educated consumers. Your competitors are just a click away from your customers. LuIT Solutions helps businesses become more customer centric.

•    Competition is fierce. The Internet has changed the competitive playing field. Is
  your business in a position to remain competitive?
• Your customer's expectations have increased. Are you looking for ways to rise and meet the challenge?
• Do you know the lifetime value of your customers?
•  Are you looking for ways to increase customer loyalty, reduce acquisition costs, and provide excellent customer service?
• Analysts estimate a 5% increase in customer retention can increase profits by 75%.

     Focused Solutions

     LuIT Solutions CRM practice of expertise is focused on the mid-market with experience in Financial Services, Health Care, High Tech, Telecommunications, Not for Profit and Manufacturing.

     Our approach focuses on the people, process and technology aspects of implementing CRM. Becoming customer centric is not a project but rather a journey. We assist clients in beginning the journey by defining the CRM Strategy, aligning the CRM and Business Strategy, developing the CRM roadmap, assisting with package selection and implementing the software.

     Our implementation methodology is based on the Gartner CRM implementation framework. Gartner Group has identified 8 building blocks for CRM success. We incorporated those 8 building blocks into our CRM methodology.

     Successful CRM begins with metrics and is constantly mapped back to metrics. You must understand how to calculate CRM ROI. Determining CRM ROI is not easy and must be mapped to the CRM strategy. If not, your CRM journey will come to a quick end after the first few projects fail to show results. LuIT Solutions will assist you in identifying the correct metrics to measure your project success.

     Most importantly LuIT believes in guiding you on your journey, not taking your journey for you.
We work jointly with your team constantly transferring knowledge to your team.

     Competencies and Skills
          We have expertise in a number of areas:

CRM Strategy Definition Marketing Automation Sales Methodology Definition eBusiness Strategy and Development CRM Analytics Data Migration Call Center Performance

Enterprise Assessments Mobile CRM Application Integration CTI CRM Metrics and Scorecarding .Net Application Development Active Directory Infrastructure Upgrades